Privacy Statement

At Centurion Short Stays, we respect your privacy and are committed to protecting your personal information.

This Privacy Statement explains how we collect, use, store, and disclose personal information when you visit our website, make an enquiry, book accommodation, stay at one of our properties, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Statement.

1. About Us

Centurion Short Stays is an accommodation provider offering high-quality short-stay accommodation in major cities.

In this Privacy Statement, "we", "us", and "our" refer to Centurion Short Stays.

2. Personal Information We Collect

We may collect personal information from guests, website users, suppliers, contractors, and other people who interact with us.

This may include:

• full name;
• phone number;
• email address;
• residential or billing address;
• booking details;
• check-in and check-out dates;
• payment information;
• identification documents where required;
• guest numbers and stay preferences;
• communications with us;
• feedback, reviews, and complaints;
• IP address, browser type, device information, and website usage data.

Personal information generally means information or an opinion about an identified individual, or someone who is reasonably identifiable.

3. How We Collect Personal Information

We may collect personal information when you:

• visit our website;
• submit an enquiry form;
• make a booking;
• contact us by phone, email, SMS, social media, or online messaging;
• stay at one of our properties;
• provide identification for check-in or security purposes;
• leave a review or provide feedback;
• book through a third-party booking platform;
• interact with our online advertising or marketing.

We may also receive information from third-party booking platforms, payment providers, property managers, building managers, security providers, and other service providers involved in delivering your stay.

4. Why We Collect Personal Information

We collect and use personal information to:

• process enquiries and bookings;
• confirm guest identity;
• provide accommodation services;
• manage check-in and check-out;
• process payments and security bonds;
• communicate with guests before, during, and after a stay;
• provide customer support;
• manage property access and security;
• respond to feedback, complaints, or disputes;
• improve our website, services, and guest experience;
• send updates, offers, or marketing communications where permitted;
• comply with legal, regulatory, insurance, and accounting obligations;
• protect our business, properties, guests, staff, and other people.

5. Identification and Security Checks

For some bookings, we may request identification before check-in. This may be required to verify the guest, reduce fraud, comply with building or property requirements, or protect our accommodation.

If you do not provide required information, we may not be able to confirm your booking or provide accommodation.

6. Payment Information

We may collect payment-related information for bookings, deposits, security bonds, cancellation fees, damage charges, and other agreed charges.

Payments may be processed by third-party payment providers. We do not store full credit card details unless this is required and handled securely through an approved payment provider.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website performance, remember user preferences, analyse traffic, and support marketing.

Cookies may collect information such as your IP address, device type, browser type, pages visited, time spent on the website, and referral sources.

You can usually disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.

8. Direct Marketing

We may use your contact details to send you information about our accommodation, offers, promotions, updates, or services that may be of interest to you.

You can unsubscribe from marketing communications at any time by using the unsubscribe option in the message or contacting us directly.

9. Disclosure of Personal Information

We may disclose personal information to:

• booking platforms;
• payment processors;
• cleaners and maintenance contractors;
• property managers;
• building managers or owners;
• security providers;
• IT, website, and cloud service providers;
• accountants, lawyers, insurers, and professional advisers;
• government authorities, regulators, courts, or law enforcement where required;
• debt collection or dispute resolution providers where necessary.

We will only disclose personal information where it is reasonably necessary for our business, required by law, or permitted under applicable privacy laws.

10. Overseas Disclosure

Some third-party platforms, software providers, booking systems, cloud providers, or payment processors may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy requirements.

11. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. APP 11 requires covered entities to take reasonable steps to secure personal information they hold.

Security measures may include:

• secure booking and payment systems;
• access controls;
• password protection;
• secure storage;
• limited staff and contractor access;
• data backup procedures;
• secure disposal of information no longer required.

No method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

12. How Long We Keep Personal Information

We keep personal information for as long as reasonably necessary for the purpose it was collected, including to manage bookings, provide services, resolve disputes, comply with legal obligations, maintain business records, and protect our rights.

When information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it.

13. Accessing or Correcting Your Personal Information

You may request access to the personal information we hold about you.

You may also ask us to correct information if you believe it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before providing access or making changes.

14. Complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve the issue.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

15. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, payment providers, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. You should review their privacy policies before providing personal information.

16. Changes to This Privacy Statement

We may update this Privacy Statement from time to time.

The latest version will be published on our website. Continued use of our website or services after changes are published means you accept the updated Privacy Statement.

17. Contact Us

For privacy enquiries, access requests, corrections, or complaints, please contact: hello@centurionshortstays.com